Modern Service Desk.

IT is no more in the backend support role but has become a critical business enabler. In addition, growing end-user expectations, technological trends, and market forces are also rapidly changing the traditional view of the Service Desk. All these factors are contributing to a constant pressure to provide faster, flexible service desk solutions that respond better to the needs and deliver focused business outcomes.

Coforge’s Modern Service Desk provides a personalized user experience with a seamless omnichannel interface that adapts predictively and proactively to user preferences and behaviours. By harnessing the power of analytics, cognitive technologies, and automation and adopting new, innovative approaches, we provide modernized support services that deliver a high-grade consumer-like support experience. Our Service Desk acts as a single point of contact for all end-users' IT-related services assuming the end-to-end ownership of their IT-related issues. Modern Service Desk manages all user interactions to accelerate incident resolution & request fulfilment while minimizing agent involvement and support costs. We bring everything that a modern digital-savvy employee needs, in one place and provide a truly personalized, adaptable, and easy-to-use help experience.