Case Study
Establishing a Value-Driven Global Capability Center for a Benefits & Compliance Provider
Industry
Benefits & Compliance Services
Location
Global
Our Contributions
GCC Setup, Operating Model Transformation, DevSecOps & SRE Enablement
Technologies
Platform Engineering, Application Services, Innovation
Coforge partnered with a global benefits and compliance services provider to establish a scalable, value-driven Global Capability Center (GCC). The objective was to streamline fragmented delivery, improve operational efficiency, and create a unified model to support long-term innovation.
By consolidating multiple vendor-led services into a centralized GCC, Coforge enabled end-to-end ownership of platform and application services. The transformation delivered a high-performing, innovation-led delivery model, helping the client scale engineering capabilities and enhance service integration across regions.
The Challenge
The client faced increasing delivery complexity due to multiple vendors operating across global locations, leading to overlapping services and inefficiencies. Integrating these services into a unified operating model was challenging, resulting in fragmented ownership and reduced operational effectiveness.
Additionally, the organization struggled to attract and retain high-quality engineering talent at scale, impacting its ability to support growing business demands.
The client required a scalable, centralized delivery model that could streamline operations, improve service integration, and enable continuous innovation while maintaining high performance and efficiency.
Our Approach
Impact to Date
400+ Engineers
Scaled within GCC
<6 Months
to Full Delivery Ramp-Up
30+ Services
Transitioned and Stabilized
10+ Innovations
Delivered Annually