The client was a result of the merger between two major players in the airline industry. Each partner had their systems and processes in place. After the merger, there was a need to build synergy in the business processes and IT landscape. Coforge achieved this transition seamlessly, with no major operational or IT related issues and within the project timelines set.
The client is an Anglo-Spanish multinational airline holding company with operational headquarters in London. They were formed in 2011 by a merger between two major players in the airline industry. They are the sixth-largest airline company in the world, flying to over 200 destinations and serving approximately 112 million passengers per year. Since the merger, the client has expanded to include other airline subsidiaries.
Revenue Accounting or Cargo Revenue Accounting (CAR) is an important cargo finance function for the client. It deals with cargo sales processing and control, sales audit, flown revenue and interline matching, multilateral proration and joint business agreements, billing, settlement, and cargo revenue accounting management. At the time of merger, the two major operating companies were using different tools and processes to perform this important business function.
As part of the IT consolidation process, a business case was established to build synergy in the business processes and IT landscape. This allowed efficient management of Cargo Revenue Accounting. A process study was conducted in June 2017 to streamline the Cargo Revenue Accounting processes and implement a group-wide CRA solution across all operating companies.
The client wanted a group-wide CRA system implemented to:
Being the supplier of choice, Coforge was entrusted with the implementation of CRA. Coforge had to capture and document the requirements, design, build, test and implement all solutions.
In addition to IT changes, the implementation of CRA involved a lot of business process changes. Coforge not only managed to smoothly prepare the client’s IT applications to process and handle CRA data but also supported the client in defining and implementing business processes, while always ensuring that we adhered to the deadlines. Despite the complicated nature of change, there were no major operational, or IT issues reported after the cutover of each phase and the business was operational at all times.