The Client
Top 20 U.S. Commercial Bank
Challenge
- 33 Products managed: Long learning curve of staff due to multiple processes/ products
- Frequent changes in applications and procedures
Solution
- Systematic training based on product “clusters”
- Experienced staffing with domain knowledge
- Effective change management procedures
Execution
- Frequent training and audits to comply with product and application usage
- Enhanced co-ordination between client and Coforge teams
Value Delivered
- Reduced time for new customer to operate account from 7 days to 5 days
- Average 3 types of products managed by each cross-trained FTE
- Expedited processing due to time zone difference
