A leading reinsurer was faced with multiple challenges in underwriting, claims, credit control, and reinsurance processes. These challenges included repetitive actions, manual interventions, and the need to navigate between multiple applications, resulting in extended processing times and delays in workflows.
Coforge collaborated with the client to automate over 40 processes across various departments using Pega Robotics. Our solution automated the workflow that included extraction of data from documents and emails, managing email, and premium and pay-out calculations across different applications. The Pega bots were set up to automatically provide execution status reports to human operators, enabling high skilled underwriters and adjustors to focus on addressing exceptions.