Written by BPS | Jul 21, 2023 12:41:13 PM
The Client
Across 60 plus client
Challenge
- Client facing high volumes challenges
- High cost of production
- Low Quality
- Longer TAT
- Ramp-up challenges
- Nationwide online and abstractor coverage
Solution & Execution
- Automated workflow process through our internal proprietary tool SmartPropĀ®
- Cross trained team across products to ensure faster ramp up
- Pre and Post production QC in place
- Nationwide abstractor coverage
- More than 200 subscriptions taken to cover online counties across 50 states
Value Delivered
- Annualized cost savings to our client is USD 2,500,000
- Rejection rate < 0.5% leading to faster completion and improved customer satisfaction
- Products delivered more than 99.5% within SLA TAT
- Quality maintained at 99.5% for all deliverables