Departure Control System/mainframe modernization and migration is one of the critical business applications that are used by a customer directly to check in and check out to the platform using their boarding pass. This system is also used for seat changes, seat booking, overwrite, check-in, re-accommodations (following canceled train, or broken coach), management of closing reservations, and opening check-in per station. It acts as an operational management tool for the stations.
As the application is responsible for so much in relation to getting our passengers on and off the trains. It is considered one of the critical applications that ensure that the business runs effectively. This system has many up-and-down integrated systems along with revenue-generated systems.
A high-speed train service provider, the client connects the United Kingdom to other parts of Europe. The client was the official train carrier for the 2012 London Olympics and links over 100 destinations across Europe.
Being in the travel industry and living in the fast pace of changing world, the client was having a tough time managing this system with the hosting vendor. It was not only the slow response from the hosting provider but there were many unknown layers of system integration, technical configuration, and environment setup. Any changes in the system required huge efforts in coordination to make that schedule and successful.
Coforge offered to re-architect the entire infrastructure to modernize, manage, and support the complete system including the end-to-end synthetic monitoring and the automated software deployment. Coforge designed and implemented the infrastructure on Cloud by following the well-architected framework that covers highly available, auto-scalable, and fault-tolerant systems.
Cost savings: Re-architecting the system on the cloud saved a significant amount of infra as well as the maintenance cost
More agility: Cloud hosting enabled the agile delivery of the infrastructure components and the ongoing support
Quick turnaround: It enabled businesses to make quick decisions on any new deployment or changes in the system.
No downtime: The infra is running in the highly available mode so no downtime is required if we are planning to make any changes or new software deployment.
Fully monitored: The infra resources are fully monitored by the industry standard monitoring tool along with the advanced level of synthetic monitoring to have full visibility of the system behavior to act proactively.
Platinum Support: Coforge offered the platinum level of support to manage and support this system by keeping criticality in mind by adhering to a very critical SLA.