The customer, one of the largest US supplemental insurance company listed in the Fortune 500 provides financial protection to more than 50 million people worldwide.
The business needs arising out of the above objectives include efficient, reliable, and innovative services from a trusted partner. Coforge provided the same through an SLA based end-to-end quality assurance service and brought in automation at scale to reduce quality related costs.
Coforge is the sole provider of comprehensive testing services to the customer for different lines of businesses (accident, cancer, disability, vision, dental, life, and hospital indemnity) and business processes (policy enrolment, new business, policy serving, billing and claims). The Coforge team set up a tiered governance model and team structure to carry out activities.
Coforge adopted a T-shaped model and identified QA resources that are skilled in tools and technologies, testing processes and methodologies, and had an in-depth knowledge of the insurance domain. Our comprehensive Enterprise Test Strategy based on the principles listed, helped in delivering high quality with speed:
Testing activities were governed by Micro focus Test management tool ALM for better collaboration, transparency, repository, real-time test result reporting, and SLA dashboard. The testing team used the best tools in the industry for all testing requirements i.e. Test Management & Defect reporting – ALM, Functional Automation – UFT, Web Services – Soap UI, Performance Testing – LoadRunner \ Performance Centre
The following testing methodologies were implemented for functional and non-functional testing requirements. The testing teams followed both agile and non-agile development methodologies.
Coforge provided managed testing services that covers different business LOBs and processes. The teams worked in collaboration with different businesses, data and test environment teams, and third party dev partners to ensure seamless delivery in projects, executed in Waterfall and Agile models and BAU activities. Dedicated team performed in-sprint testing which included functional, regression and end-to-end testing. Shared team performed performance and other NFR testing, tools administration, test automation, and test data and test environment management.
Coforge also facilitated operational flexibility and agility to address any surge in testing demands and business requirements by utilizing cross-skilled resources and effective usage of onshore – offshore delivery model.
In order to help our customer deliver the best value to their clients, Coforge has implemented the following mitigation strategies to avoid risk and overcome any challenges due to industry dynamics, competitive pressures, and regulatory compliances. This has helped our customers to consistently deliver while maintaining stable and reliable systems:
Increased productivity by 30-35% YoY