Improving Underwriting Efficiencies through a Scalable and Touchless Digital Platform

Business Challenge

The client wanted to expand business into millennials and Gig economy using touchless digital platform which was efficient, fast & accessible with minimal distribution costs. The goal was to streamline underwriting rules for swift processing.

Coforge Solution

We embarked on various projects, including the creation of a Digital Agency Portal, API integration with partners, core policy platform modifications, and the introduction of Automation & DevOps. We embraced a cloud-first approach, implementing full-stack AWS hosting and a serverless microservices-based architecture. Our cloud-based platform leveraged third-party data to automate transactions, submissions, and underwriting. We designed a digital experience for agents to simplify customer acquisition and established a Rate, Quote & Bind API gateway for seamless integration with Duck Creek's core policy platform. Additionally, we developed new products and coverages for small businesses joining via the digital channel.

Results

• The seamless integration and touchless quote-to-policy workflow increased revenue by ~12%.
• The platform went live within a record 2 months, expediting online rate & quote processing and enabling our client to achieve financial targets earlier
• The client hit the yearly revenue target 4 months ahead of the plan.
• Increased submission and conversation rates by ~30% through Straight-through processing.

Key Highlights

• A lightweight digital portal (Agency Portal) allowing agents to Rate, Quote & bind a policy.
• An API Gateway for partner integrations.
• Changes to Duck Creek Policy for coverages, ratings, and additional products.