20%
Faster testing processes
25%
Faster development & delivery
Challenge: Out with the old
In the ever-evolving landscape of demand management, client found themselves at a crossroads. Client’s Demand Management Tracking System (DMTS 1.0) was stuck in the slow lane. Convoluted testing and murky data visibility hampered campaign agility. To propel them forward, we planned a strategic migration to DMTS 2.0. This involved streamlining testing structures for better visibility and leveraging permission sets and flows to unlock the true power of their data. It wasn’t just a migration; it was a digital overhaul.
The Transformation: A New Level of Efficiency
We implemented a comprehensive approach to streamline program management and testing:
- Unified Powerhouse: A single, robust platform was created to support all three programs (DMTS, Electric Vehicles, Demand Response Management System (DRMS).
- Testing Transparency: A well-defined and streamlined test plan structure was established for both DMTS and DRMS programs. Additionally, a custom Sprint Dashboard provided real-time insights into testing progress, including ticket status, assignments, and test execution.
- Enhanced Maintainability: To ensure long-term system health, we meticulously translated Profiles to Permission Sets and Process Builders to Flows. This transition optimized code structure without compromising existing functionalities.
- Best Practices for Success: We implemented Salesforce, Copado, and Azure Board best practices to ensure optimal system performance, scalability, and ongoing management.
The Coforge Impact
- 20% faster testing processes across all programs.
- 25% faster development & delivery due to streamlined processes.
- Scalable Salesforce application by following best practices.
- Revamped portal for better customer experience (CX).