The Client
One of the Top 5 Underwriter
Challenge
- Struggling to manage high volume for AVR
- 8000 AVR to be completed in 2 weeks
- Difficulty in adding resources to manage high volumes
Solution & Execution
- Cross trained resources were aligned to take up extra volume
- Shortened ramp up plan provided
- Implemented post and pre-QC
Value Delivered
- Increased capacity from 180/day to 800/day via cross training
- Met TAT of 2 weeks for batch of 8000
- Output quality Delivered @ > 99%