A disruptive AI-led Business Operations solutions provider.
Coforge Business Process Solutions (BPS) is a disruptive AI-led business operations provider, driving profitable growth for our customers with a focus on compliant outcomes, data insights and enhanced experiences. Coforge BPS augments Business Process services and human capital with AI to enhance customer experience, improve business effectiveness and increase efficiency.
Our domain expertise covers several industries like Banking, Cards, Mortgage, Financial Services, Insurance, Travel, Hospitality, Healthcare & Retail. Our cross-industry solutions - like Customer Experience/ Contact Centers, Risk & Compliance Management - cut across all industry verticals. We also offer domain-specific and industry-agnostic digital platforms and point solutions.
Coforge BPS Services its customers including 5 of the Top 25 U.S. Banks, Top 10 Lenders, Top 10 Insurance intermediaries and Fortune 500 Companies from onshore, nearshore and offshore locations.
Success stories.
Case study | Business Process Solutions.
AI driven Compliance automation for a Large Health Care Organization.Case study | Business Process Solutions.
Suspected Deposit Fraud items worth $330 M identified in one year for a Top 20 U.S. Bank.Case study | Business Process Solutions.
70% reduction in audit time at 50% lower cost in loan modifications QC for a US Bank.Case study | Business Process Solutions.
25% improved customer experience & ~$2m in potential savings for an international airline.Case study | Business Process Solutions.
Bot-Led Automation: Tax Data Document Extraction Time Reduced from 4 Minutes to 5 Seconds.Case study | Business Process Solutions.
AI driven Compliance automation for a Large Health Care Organization.
Case study | Business Process Solutions.
Suspected Deposit Fraud items worth $330 M identified in one year for a Top 20 U.S. Bank.
Case study | Business Process Solutions.
70% reduction in audit time at 50% lower cost in loan modifications QC for a US Bank.
Case study | Business Process Solutions.
25% improved customer experience & ~$2m in potential savings for an international airline.
Case study | Business Process Solutions.
Bot-Led Automation: Tax Data Document Extraction Time Reduced from 4 Minutes to 5 Seconds.
What we know.
Blog | Business Process Solutions.
Impact of Copilots In The Workspace: A Point of View From Industry Experts.Blog | Business Process Solutions.
The Future of Cross-Selling in the Financial Services Industry.Blog | Business Process Solutions.
What Are The Challenges And Best Practices For Implementing KYC Automation In US Banks?.Blog | Business Process Solutions.
How Six Sigma Applied to COPC Created Operational Excellence in Contact Centers.Blog | Business Process Solutions.
Impact of Copilots In The Workspace: A Point of View From Industry Experts.
Blog | Business Process Solutions.
The Future of Cross-Selling in the Financial Services Industry.
Blog | Business Process Solutions.
What Are The Challenges And Best Practices For Implementing KYC Automation In US Banks?.
Blog | Business Process Solutions.
How Six Sigma Applied to COPC Created Operational Excellence in Contact Centers.
Our credentials.
480M
Lockbox entries
19M
Account reconciliations
2M
Card disputes processing
1M+
Regulatory & credit checks
18M+
Insurance documents
3.5M
Contact center calls
60+
Airline Customers
Our technology partners
Connect with our experts.
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
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